Shipping & Returns
Thanks for shopping with Anush the Artist and supporting the art community!
We take pride in our products. After all, we wear this stuff, too! Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
Orders placed by noon EST are normally processed and shipped by our warehouse within approximately three (3) to six (6) business days from the date the order was placed. You should receive an order tracking number via email and in your anushtheartist.com account the day after your order is in transit with USPS.
**Please be aware that any orders placed on or immediately following a release date or during a sale, your item(s) will be delayed and may require up to 48 hours of additional processing time.
The customer is responsible for providing a correct, complete and safe to ship to non PO Box shipping address when you place your order. Kree8tions is not able to modify, reroute or cancel orders once placed on anushtheartist.com. Please verify you entered the complete shipping address including unit number and reachable phone number when completing checkout. Anush the Artist is not responsible for the package once USPS has delivered and provided proof of delivery. Please make sure you plan accordingly.
DOMESTIC SHIPPING (UNITED STATES)
SHIPPING METHODS WITHIN THE USA
We use USPS to ship orders. Packages shipped using UPS Ground are trackable and insured. Please make sure that you use an address that UPS can safely leave your package at without risk of theft. If your order is not delivered as promised, we can assist you in contacting USPS regarding the missing order and in select cases issue a replacement or refund to you. Unfortunately, UPS does not service P.O. Box or APO addresses.
GENERAL GUIDELINE FOR USA SHIPPING RATES
Continental USA Rates:
USPS FLAT RATE: $5.99 flat rate shipping
Current Promotional Shipping Rate: FREE SHIPPING on USA orders of $75 or more
Hawaii & Alaska Rates:
Worldwide Expedited $19.99
INTERNATIONAL SHIPPING DESTINATIONS
Kree8tions is working on shipping to your country. Please contact us to check out to see what would be the cost to ship to your country. firstname.lastname@example.org
Return & Exchange Policy
PLEASE NOTE THE FOLLOWING BEFORE PLACING YOUR ORDER ON
ANUSH THE ARTIST.COM:
ALL SALES ARE FINAL AT ANUSH THE ARTIST.COM.
ANUSH THE ARTIST WILL NOT MODIFY, REROUTE OR CANCEL AN ORDER ONCE PLACED.
ANUSH THE ARTIST MAY CANCEL/REFUND ORDERS AT ANYTIME DUE TO STOCK LIMITATIONS, QUALITY PROBLEMS, INACCURATE INFORMATION FROM CUSTOMER, FRAUD RISK ANALYSIS OR ANY OTHER REASON.
ANUSHTHEARTIST.COM DOES NOT GUARANTEE PRODUCT BOX / PACKAGING.
Thank you for shopping with ANUSH THE ARTIST and helping to keep the art community alive! We hope that you enjoy your new purchase, and we are grateful for your business.
APPAREL EXCHANGE POLICY
All international apparel sales are final. If you are a USA customer and are not satisfied with the fit of your sized shirt/hoodie purchase and would like to exchange it for another size, contact email@example.com with your name, order number, item you would like to exchange and the size you would like to exchange it for. We will then see if we have the other size in stock. Customers exchanging items will be responsible for shipping costs both ways and must include tracking on their return. Should we accept your exchange request, the item will need to be returned in its original, unused condition (including all original packaging and tags) within FOURTEEN (14) DAYS of receipt to exchange it for a different size. Due to the limited availability of our apparel, exchanges will be handled on a case-by-case basis. A Anush the Artist Customer Support Representative will normally respond within 2 business days with specific instructions. Please note that all apparel purchases on sale items are final.
This policy does not include non-sized items such as purses, clutches, bags, hats, shoes, watches, or jewelry. Sales are final on all other items.
Defective Apparel Return Policy
Any piece of apparel suffering from a significant manufacturing defect may be exchanged within FOURTEEN (14) days of the date of purchase upon approval. "Defects" are significant permanent mistakes in the manufacturing process that vary significantly and impact wearability and do not include damage from normal wear and tear or negligent usage. Contact firstname.lastname@example.org with your name, order number, photos and describe the defects. Anush the Artist will determine the validity of significant manufacturing defects and exchanges / returns will be decided on a case-by-case basis. This policy does not include items such as bags, hats, shoes, watches, or jewelry.
How to Make an Approved Return / Exchange
For defective products purchased at anushtheartist.com, please contact Customer Service at email@example.com within FOURTEEN (14) days from the date of receipt and provide the order number, reason for return and a return e-mail address. A Anush the Artist Customer Support Representative will evaluate your return request and contact you with a RETURN AUTHORIZATION NUMBER (RAN) if your return is accepted (see Apparel Returns, Defective apparel Return policies above).
Follow the return instructions provided by our Customer Support Staff, use suitable packing materials (please send it back in a shipping box for safety!), and make sure to write your RAN on the outside of your box. Our Returns Department will refuse orders that are returned without an RAN. Once the return is received, you will be contacted via email. It's that simple.